Well we were able to watch (and yes - record!) TV this weekend. After another hour on the phone to tech support, the technician suggested that unless I wanted to wait until Monday (when the programming staff was in) that I *MIGHT* want to just "swap out the unit" one more time. We unplugged it ad took it over the showroom, got another unit and PRESTO! Yup, the new one (3rd in 2 weeks) worked.
One wonders why they didn't suggest this on Thursday after 3 hours on the phone....
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