Frustration, anxiety, even rage - these are all the feelings we experience when we fail as a result of someone else's failure or even incompetence. The last day or so I have been struggling with this issue. I am effectively prevented from doing my job because of someone else. I have users clamoring for resolution, mangers demanding explanations and people expressing dissatisfaction. I am expected to somehow "just make it work" when the reality is that the situation is completely out of my control. And through it all, I am supposed to respond in grace to those around me.
I think it is easier to stick your elbow in your own ear.
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